Patient FAQs

Do I need a physician's order for my lab test?


Currently, Florida, unlike some other states, requires that lab tests be ordered by an authorized healthcare provider, such as a physician or ARNP.  

What if IML is not in-network with my insurance?


Some insurances restrict their network to only one lab.  If your insurance does not include IML in its network, you can still take advantage of our service using our Your Test, Your Choice Program.  For a small fee, IML will collect and process your specimens for testing at your network lab.

Can I get a copy of my lab results?


Yes.  We are happy to send you a copy of your results by secure email.  Just ask us when you get your blood drawn or call Customer Service at (800) 288-1IML.

My lab order is from another lab.


IML accepts lab orders on prescriptions, universal lab requisitions and other labs' order forms.  

My physician isn't in Florida.


Many of our patients see physicians in other states or even other countries.  IML is able to accept lab orders from these physicians, as long as all of the the physician name, address and telephone number, as well as the patient's name, date of birth and test are shown.  Please note some insurance plans do not cover services outside of the plan area.  

What about my secondary insurance?


Medicare will automatically send a claim to your secondary insurance for any lab services they do not cover.  

Can my pet benefit from lab testing?


Yes.  Click here for information on IML's Veterinary Wellness Panel available for dogs and cats.